Shipping Policy

Shipping Policy – Purely Wicked

Thank you for shopping with Purely Wicked! Please take a moment to review our shipping policies and procedures before placing your order.

Order Processing Times

All orders require 24–72 hours to be picked, packed, and prepared for shipping. Most orders are processed and shipped within this time frame, depending on order volume and product availability. This time frame excludes holiday and weekends.

We currently ship three days a week – Monday, Wednesday, and Friday. Orders placed on weekends or holidays will be processed the following business day.

Some items are made to order, which may cause a brief delay in shipping to ensure product quality.

Shipping Methods

We ship all orders via couriers or rarely, via Canada Post. You will receive a tracking number once your order has shipped—please allow up to 24 hours for the tracking information to update.

💡 Please check your junk/spam folder for your tracking email before contacting us.

Local Delivery

Within 17 km of our store (St. Thomas, ON)

  • Free delivery on orders over $50

  • $20 flat rate on orders under $50

  • Delivered every 2–3 business days

London, ON

  • Free delivery on orders over $125

  • $20 flat rate on orders under $125 (3–5 business days)

  • $30 flat rate for express delivery (1–2 business days)

In-Store Pickup

Skip the shipping fees with free local pickup at:

📍 633 Talbot St, St. Thomas, ON
Orders are typically ready within 24 hours. You’ll be notified by email when your order is ready for pickup (please check your junk mail just in case). Be sure to check our current store hours for pickup times.

Domestic Shipping (Canada)

Ontario:

  • Free standard shipping on orders over $150 (before tax and after discounts)

  • $20 flat rate for orders under $150

  • Express shipping: Add $25

  • Estimated delivery: 3–9 business days

Rest of Canada:

  • Free standard shipping on orders over $200

  • $25 flat rate for orders under $200

  • Express shipping: Add $25

  • Estimated delivery: 3–9 business days

🚨 Remote Locations: Additional shipping charges may apply for remote or hard-to-reach areas in Ontario or elsewhere in Canada. We will contact you if your address is flagged as remote. In some cases, shipping may not be possible at all, and a full refund will be issued.

United States Shipping

  • $30 CAD flat rate for standard shipping

  • Estimated delivery: 5–10 business days

Please note: Duties, taxes, and tariffs are the responsibility of the customer. If a package is refused and returned to us, the return shipping cost will be deducted from your refund.

Shipping Terms & Conditions

  • Tracking: You’ll receive a tracking number when your order ships. Contact us if you haven’t received your order within 7 business days of the shipping notification.

  • Insurance & Signature Confirmation: Available upon request for an additional charge.

  • Unclaimed packages: If a package is returned due to non-delivery or refusal, we can either reship it (shipping fees apply) or restock it with a 20% restocking fee.

  • Customer shipping accounts: We do not use third-party shipping accounts.

We reserve the right to change shipping carriers if an equal or better service is available at the time of shipping.

Returns & Damages

Damaged Orders

If your order arrives damaged, please email us at shipping@purelywicked.ca within 24 hours with your order number and photos of the damage.

Returns

Due to the nature of our products, returns are not accepted on powders, minerals, or skincare items. Once these items leave our facility, we cannot guarantee purity and therefore cannot resell them.

Each situation is handled with care and consideration. If a return is approved, we will issue a Return Merchandise Authorization (RMA). Unauthorized returns will be discarded, and no refund or credit will be issued.

Please see our Return Policy for further details.

Free Shipping Rewards

  • Cannot be used on promotional items

  • Only valid for full-price, shippable products

Helpful Tips Before You Order

  • Be sure to read all product instructions and ingredient information on our website.

  • If you have questions about your order or our shipping process, don’t hesitate to reach out.

📧 Contact us at: shipping@purelywicked.ca